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OUR POLICY and Service Terms and Conditions

To demonstrate our commitment to the privacy of your personal information, we have developed this policy, which discloses our privacy practices for the information we collect solely at our Web site. This Policy explains what Inter-Continental Limo Services INC does to keep information about you private and secure.
We DO NOT SHARE OR SELL any information about our clients.
I-CLS Policy Agreement

Guaranteed Payment

All reservations are subject to a guaranteed payment. A credit card number will be taken at the time the order is placed. These orders will be billed as posted if no advance cancellation is received. We accept as form of payment: Master Card, Visa, American Express, Discover, Traveler's Checks and Cash. Corporate Checks only from approved Companies.

Gratuity

Our Rates DO NOT include a gratuity. At least 20% gratuity is expected for good service. This will be automatically added to all the fares.

Luggage Handling

Our chauffeurs are only authorized to carry any luggage to or from the exterior front door and the vehicle. Any other requests may vary in a change of rate.

Lost Items

At the end of the trip clients should get all luggage and personal items from the car before they leave. The driver and the company are not responsible for any items left in the car. We will try everything to find the items if possible and give/send back to the clients, but we are NOT responsible for anything left in the car after the trip is over.

Pets

Pets – please inform us in advance. Extra charges apply.

Car Seats

Children must have a car seat provided by the passenger. We can provide car seats for $20.00 per seat.

Gate Meets

Available upon request in the baggage claim area for $30.00 + Rate.

Cancellation Policy

*For all Airport and Point to Point transfers: Cancellation must be made at least 2 hrs in advance of pick up time (before the driver is dispatched for pick up), otherwise a full charge occurs for reservations that have not been canceled or changed timely - they will be billed at regular rates! Waiting time pay will apply after the first 30 minutes of prearranged time described on the trip sheet at all the airports. No charge if the flight is delayed. You will be charged $15 per 15 minutes interval up to one hour.

*For all charters other than weddings & proms you need to cancel your reservation not later than 48 hours prior the pickup time, otherwise a full charge occurs. For all SUV-stretch limousines and buses 30% NON refundable deposit is required.

*For all Weddings charters you need to cancel your reservation not later than 14 days prior to pickup time, otherwise a charge of 50% occurs. For all SUV-stretch limousines and buses 30% NON refundable deposit is required! For all Weddings charters additional contract agreement will be signed by the person making the reservation on or prior to the date of service!

*For all Prom or Homecomings charters you need to cancel your reservation not later than 14 days prior to pickup time, otherwise a charge of 50% occurs. For all SUV-stretch limousines and buses 30% NON refundable deposit is required! For all Prom or Homecomings charters additional contract agreement will be signed by the parent making the reservation on or prior to the date of service!

*For all the trips where a specific driver or vehicle was requested, you need to cancel your reservation no later than 24 hours prior to pickup time, otherwise a full charge occurs.

Waiting Time for Pick up and Drop Off

*Trips that do NOT originate from Airports: There is a 15 minute grace period. After the grace period has elapsed, there is a charge of $15.00 for every 15 minutes.

*Trips that originate from Airports: There is grace period of (1/2 half) hour waiting time from the reported arrival time of the flight. After that you will be charged $15 per 15 minutes interval up to one hour. No charge if the flight is delayed.

Millage Rates

For long distance trips and Point-To-Point trips where our Flat Rates don't apply charges per mile apply as follows:
*Sedan: $2.50 per mile one way or $2.00 per mile round trip plus the per hour charter rate while waiting.
*Luxury Sedan: $3.00 per mile one way or $2.50 per mile round trip plus the per hour charter rate while waiting.
*SUV: $3.50 per mile one way or $3.00 per mile round trip plus the per hour charter rate while waiting.

Multiple Stops For One Way Trips

Stops in the same town: Rate + $10.00
In-line stops in a different town: Rate + $20.00
Non In-line stops: Special quote or Charter Rate

Premium Rate

Additional $10 charges apply after 10:00 pm until 5:00 am.
Additional $15 charges apply for the major holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas, New Year's Eve and New Year’s Day.

Special/Sports Events

* Charter
All Concerts and Sporting Events, except when only pick up or drop off is requested, must be continuous charters. Passengers are not responsible for parking.

* Pick up or Drop off Only
These trips will be billed as 3 hr charters. Frequently traveled destinations require custom quotes because of special arrangements for limousines.

Online Reservations Policy

1.All deposits are NON refundable.
2. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of $200 for each carpet or seat burn will be charged. Sanitation fee is $250. Broken decanter $40. Broken glass $15.
3. The driver has the right to terminate the trip without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof or windows. Smoking is not permitted in some of our limousines and this is left to the discretion of the driver.
4. Overtime pay will apply after the first 15 minutes of prearranged time described on the trip sheet.
5. Not responsible for delays or the termination in winter caused by unsafe road conditions.
6. Not responsible for articles left in the limousine.
7. Balances to be paid to the driver on the trip date before the beginning of the trip.
8. Vehicles cannot be loaded beyond seating capacity.
9. All uncollected credit card and cash balances to be paid to the driver on the run date before the beginning of the trip. Checks not accepted unless prepaid a week in advance.
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